Menu
Effective Date: January 2, 2026
Welcome to Pulsevia! These Terms and Conditions govern your use of our website, products, and services, including subscriptions, devices, and related offerings. By accessing our website or purchasing our products, you agree to comply with these terms.
“Pulsevia” refers to Pulsevia Inc, doing business as Pulsevia.
“Services” refer to the Pulsevia device, subscription plans, and related software and platforms.
“User” or “You” refers to any individual accessing or using Pulsevia’s products or services.
“Device” refers to the Pulsevia watch or other hardware provided or sold by Pulsevia.
Subscriptions begin upon activation of your Pulsevia device and completion of any applicable free trial period.
By purchasing a subscription, you authorize Pulsevia to automatically charge your selected payment method on a recurring basis (monthly or annually, as selected).
You may cancel your subscription at any time via your account dashboard or by contacting Pulsevia support. If you cancel during a billing cycle, your subscription will remain active until the end of the current billing period. No further subscription charges will be made after cancellation.
Subscription fees are non-refundable once a billing period has begun, except where required by applicable law or as expressly stated in these Terms.
Eligible new users may receive a free trial subscription as specified at the time of purchase. Trial eligibility and duration may vary.
In some promotions, Pulsevia may provide a Device at no upfront cost (“Free Device”) contingent upon maintaining an active subscription.
If the subscription is cancelled during or after the trial or initial subscription period, the Free Device must be returned in accordance with Section 7 below to be eligible for any applicable refund.
Pulsevia reserves the right to modify or discontinue promotional offers at any time.
Devices purchased outright are owned by the customer.
Devices provided at no upfront cost as part of a promotional or subscription-based offer remain the property of Pulsevia unless otherwise stated.
Devices are covered by a 1-year limited warranty. Damage caused by misuse, unauthorized repair, or modification is not covered.
You are responsible for proper care, use, and safeguarding of the Device while it is in your possession.
Pulsevia Devices include built-in cellular connectivity as part of the subscription. Connectivity availability depends on carrier coverage and location.
By using the Services, you consent to the collection and processing of data as described in our Privacy Policy.
Pulsevia Services are not intended to provide medical advice, diagnosis, or treatment and should not be relied upon as such.
You are responsible for how you respond to alerts and for using the Services appropriately.
Pulsevia offers a 30-day return window from the date of delivery.
To qualify for a return:
The Device must be returned in good working condition, with all accessories.
The customer is responsible for all return shipping costs. Pulsevia does not provide prepaid return labels.
If a Device was provided free of charge as part of a subscription or promotional offer:
Any refund issued during an active or recently cancelled subscription is conditional upon the return of the Device.
If the Device is not returned within 30 days of cancellation, Pulsevia reserves the right to deduct a $200 USD hardware fee from any refund or charge this fee to the payment method on file.
No refund will be processed until the Device has been received and inspected by Pulsevia.
Approved refunds will be issued within 14 days of receiving the returned Device. Subscription fees remain non-refundable except as required by law.
Pulsevia may update service features, subscription plans, or pricing at any time. Material changes will be communicated via email or account notifications. Continued use of the Services constitutes acceptance of updated terms.
These Terms are governed by the laws of the State of Delaware.
Any disputes shall be resolved through binding arbitration administered by JAMS, rather than in court.
You agree to indemnify and hold harmless Pulsevia from any claims, damages, or losses arising from your use of the Services or violation of these Terms.
For questions regarding these Terms and Conditions:
Email: [email protected]
Copyright © 2025, Pulsevia. All rights reserved.
