Pulsevia | Frequently Asked Questions

We’ve gathered the most common questions about Pulsevia to help you understand how it works and how it keeps your loved ones safe.

Frequently Asked Questions

How much does Pulsevia cost?

The base plan is $29/month, with a one-time fee for the wearable device. Optional add-ons, like fall detection or 24/7 emergency assistance, can be added for an additional monthly charge.

How does Pulsevia ensure reliable connectivity?

Pulsevia devices use a built-in SIM that connects to all major US networks, including AT&T, Verizon, and T-Mobile. The device automatically switches to the strongest carrier signal available, ensuring uninterrupted coverage wherever you are.

How easy is it to set up?

Setting up Pulsevia is simple. Power on the device, link it to your account, and start monitoring within minutes—no technical skills required.

Is the wearable comfortable to use?

Yes, the Pulsevia wearable is lightweight, adjustable, and designed for all-day comfort. You can also switch out the bands to suit your style or preference, ensuring both comfort and convenience.

What happens in an emergency?

In an emergency, Pulsevia sends real-time alerts to caregivers and, if enabled, connects to our 24/7 Response Center. Trained professionals will assess the situation and can escalate to 911 if immediate assistance is needed.

What is your return policy?

We offer a 30-day, no-questions-asked return policy. Simply return the device with all accessories within 30 days, and we’ll issue a full refund promptly.

Where is your emergency call center based?

Our emergency call centers are located in the USA and staffed by highly trained professionals. With multiple centers for redundancy, we ensure uninterrupted, reliable support for your loved ones.

Do I need a phone or Bluetooth to ensure connectivity?

No, Pulsevia devices come with built-in cellular connectivity and do not require a phone or Bluetooth to operate. The device connects directly to the strongest available network for reliable performance.

Is it difficult to configure the Carer Platform?

No, the Carer Platform is designed to be user-friendly and easy to set up. Step-by-step instructions guide you through managing your account and monitoring your loved ones seamlessly.

Can I manage multiple devices and add more people to monitor?

Yes, the Carer Platform allows you to manage multiple devices from a single account. You can also add additional caregivers or family members to help monitor your loved ones, ensuring everyone stays informed.

Frequently Asked Questions

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